Return and Refund Policy
RAM SVEIS OG BEMANNING AS / RAM MULTI INVEST
Last updated: October 2025
1. General Overview
Thank you for shopping at RAM SVEIS OG BEMANNING AS.
We take pride in the quality of our welding and industrial products.
If, however, you are not entirely satisfied with your purchase, this policy explains your rights and the process for returns and refunds in accordance with Norwegian and EU/EEA consumer law.
2. Right of Return (Angrerett – 14 Days)
2.1. You have the legal right to return your order within 14 calendar days from the date you received the goods, without giving any reason.
2.2. To exercise this right, you must notify us in writing before the withdrawal period expires by sending an email to:
📩 post@rammultiinvest.no
2.3. Returns received after the 14-day period, or which do not meet the conditions below, may be declined.
3. Return Procedure
3.1. Return Notification Form
Send an email stating your intent to return. You will receive a Return Authorization and instructions within 3 business days.
3.2. Return Conditions
The product must be in the same condition as received — unused, undamaged, and free of wear or residue.
It must be returned in the original packaging, with all accessories, manuals, and labels intact.
Items that have been installed, welded, cut, or modified in any way are not eligible for return.
Custom-made, cut-to-length, or special-order items are non-returnable, in accordance with §22 of Angrerettloven.
3.3. Return Shipping
The customer is responsible for arranging and paying for the return shipment.
Returns must be sent via a trackable courier service; we do not accept COD (Cash on Delivery) parcels.
The customer is responsible for ensuring that goods are safely packed. The Company is not liable for damage caused by poor packaging or transit issues.
3.4. Return Address
RAM SVEIS OG BEMANNING AS
📍 Linnegrøvan 27, 4640 Søgne, Kristiansand, Norway
3.5. Required Information
Please include the following details inside the package or in your return email:
4. Refunds
4.1. Once the returned goods have been received and inspected, RAM SVEIS OG BEMANNING AS will process your refund within 14 calendar days.
4.2. The refund will include the cost of the returned products, excluding any shipping charges.
4.3. Refunds are made using the same payment method originally used for the purchase, unless otherwise agreed in writing.
💡 Note: We do not issue or refund cash payments.
4.4. If the returned product shows signs of wear, damage, or missing components, a deduction or rejection of the refund may apply.
5. Defective or Damaged Products
5.1. If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery by email at post@rammultiinvest.no.
5.2. Include photos of the damage or issue, as well as the order number.
5.3. Once verified, we will arrange one of the following options:
A replacement at no additional cost,
A repair (if applicable), or
A refund in accordance with Norwegian Consumer Law.
5.4. This policy applies equally to individual consumers and professional customers (B2B), unless otherwise specified by contract.
6. Return Shipping and Handling Fees
6.1. Customers are responsible for the cost of return shipping and packaging verification.
6.2. In cases of warranty returns or company error, RAM SVEIS OG BEMANNING AS will cover reasonable return shipping costs upon prior written approval.
7. Exceptions and Exclusions
The following products cannot be returned:
Custom-made or specially ordered products;
Cut-length materials (e.g., cables, hoses, TIG rods, MIG wires);
Safety and protective equipment once packaging is opened;
Products exposed to welding, grinding, or contamination;
Software, digital files, or electronic components once activated or installed.
8. Force Majeure
The Company shall not be held liable for delays, loss, or inability to process returns caused by events outside its reasonable control, including but not limited to natural disasters, strikes, logistics disruptions, or pandemics.
9. Contact Information
For all return or refund inquiries, please contact us at:
RAM SVEIS OG BEMANNING AS / RAM MULTI INVEST
📍 Linnegrøvan 27, 4640 Søgne, Kristiansand, Norway
📩 post@rammultiinvest.no
📞 +47 468 43 758 | +47 968 87 890
🌐 www.rammultiinvest.no
10. Legal Basis and Compliance
This Return and Refund Policy is designed to comply with:
Angrerettloven (Right of Withdrawal Act)
Forbrukerkjøpsloven (Consumer Purchases Act)
Kjøpsloven (Sales of Goods Act – for B2B transactions)
EU/EEA Consumer Rights Directive (2011/83/EU)
RAM SVEIS OG BEMANNING AS reserves the right to amend this policy at any time.
The latest version will always be published on our website.
